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The service era: leadership in a global environment
The service era: leadership in a global environment
Author
D'Egidio, Franco
Publisher
Productivity Press
Publication Date
c1990
Language
English
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Subjects
Subjects
Customer services
Customer services -- Europe
Customer services -- United States
Employees
Employees -- Training of
Personnel management
Quality control
Service industries
Service industries -- Quality control
Training of
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ISBN
9780915299683
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