pt. I. Indispensable : a quality staff : organized, inspired, and right for the job 1. Organizational structure of library/learning resource centers / Michael D. Rusk 2. Managing motivation / W. Jeanne Gardner 3. Human resources functions in the two-year college library / Eric E. Palo, Kathy L. Petersen pt. II. Understanding students : making them aware that the library can help them 4. Virtual reference and Web-based expert sites : appealing to students in an information-rich, demand driven society / Brandi Porter 5. New demographics mean new services / Christine C. Godin 6. If online education is a shifting playing field, what position should community college librarians play? / Linda Reeves, Celita DeArmond pt. III. Marketing and promoting the message : please come in ; we're friendly 7. Improving communication skills / John Stanley 8. Seeing the library in the broader context on campus : marketing our services / Rashelle Karp 9. Marketing the learning resource center at Kankakee Community College : a case study / Donna J. Smith
pt. IV. Working and sharing together : joining forces for the common good 10. Joint-use libraries : issues and models / Lyn "Mimi" Collins, William Duncan 11. Cooperative management issues in a multitype library consortium / Sharon D. Jenkins 12. Alphabet soup : what does it spell? / Mary M. Carr pt. V. Keeping steps ahead through planning, managing, and keeping the collections productive ; ideas about buildings 13. Long-range planning : a viewpoint on an essential process / Patricia Vierthaler 14. An analysis of the collections at JFK Library : a case study / Robert Kelly 15. Leadership in energy and environmental design : new technologies that simplify building management / Gerard B. McCabe pt. VI. Controlling the fiscal reality : policies can solve problems 16. Budgeting : moving from planning to action / David R. Dowell 17. If it isn't written, it doesn't exist : creating a library policy manual / Shelley Wood Burgett pt. VII. Town and gown together : a bibliographic essay 18. Leadership issues for community college librarians / Rashelle Karp
1. Assessment of library resources and services as part of the college program review process / Andrine J. Haas
2. Laptop use policy : Montana State University, Great Falls campus library / Sheila Bonnand
3. The College Hill Library, Westminster, Colorado / Warren Taylor
4. Some recent buildings / David R. Dowell, Gerard B. McCabe
5. Office supplies : marketing your library / David R. Dowell, Gerard B. McCabe
6. Architectural features / Gerard B. McCabe
7. Strategic plan bibliography / Francis G. Kuykendall
8. AACC position statement on library and learning resource center programs
9. Mira Costa College Library and Information Hub, Oceanside campus / Joseph Moreau
10. Planning chart / David R. Dowell.
