Preface ....... 6 Facilitation is.? Story 0 At The End of The Tunnel ....... 14 01. The Skills of a Facileader Who Runs Their Team Well ....... 20 02. Drawing out and Consolidating From The Team Members ....... 22 Pointer Lesson 1: Fostering a Sense of Satisfaction. How to Set a Theme ....... 24 Pointer Lesson 2: To Draw Out or to Convey? ....... 33 Column: The Four Stages of Leveling Up ....... 38 The Fundamentals of Facilitation Story 1 Drawing out consolidating ....... 46 Contents PROLOGUE PART 1 FACILITATION SKILLS ARE ACTUALLY SOMETHING YOU CAN USE ON A DAILY BASIS . "DRAW OUT" AND "CONSOLIDATE". THAT'S IT "DRAW OUT" AND "CONSOLIDATE"?! SO I AM JUST AN UNWANTED CHILD! THE POINT IS TO . S O BS O B S O B 03. Even if You Hate Meetings, Start With This ..... 72 04. Take Notes on the Board During Meetings ..... 76 05. Tips for Questions To Draw Out Everyone's Thoughts ..... 81 06. Who Do You Need in a Team? Separating the Ideal From Reality ..... 85 Putting Facilitation to Practice Story 2 Individual Support and Designing a Space ....... 90 07. Everyday Facilitation - Not Just for Meetings ..... 116 08. Pointer Lesson 3: The PDCA Facilitation Cycle. Organizing People and Setting a Mood With Desk Layouts ..... 119 09. Understanding Differences With Social Style Theory ..... 126 Column: Handling Complaints With GROW! ..... 139 Applying Facilitation Story 3 The Key to Being a Facileader ..... 142 THERE ARE FACILITATION SKILLS THAT CAN BE USEFUL EVEN AT DRINKING PARTIES LIKE THAT, WITHOUT THE INFLUENCE OF YOUR OWN VIEWS. YOU KNOW WHAT? . AS A FACILITATOR, IT IS FIRST AND FOREMOST IMPORTANT TO MAINTAIN A NEUTRAL ATTITUDE. DOUBLECHECKING YOUR WORDING AS I WROTE IT IS AN ELEMENT OF THAT. YOUR ROLE IS TO DRAW THINGS OUT... PART 2 PART 3 10. The Essentials for Project Leaders ..... 168 11. Broaden Your Horizons Through Gatherings ..... 170 12. Knowing Is Only Half the Battle! Thinking in Frameworks ..... 173 Column: The Three Things "Advisors" Do ..... 177 The Facilitation Mindset Story 4 What comes after ..... 180 13. A Team is a Group of Individuals. Don't Forget to Give Individualized Support ..... 190 Summary Lesson: Be Aware of Your Own Challenges (1) Your Questioning Ability and the Fundamentals of Inspiring ..... 194 (2) Designing a Meeting ..... 204 (3) Learn to Handle Differences ..... 209.
