I: Effective hiring and selection: 1: Establishing your brand: Social network outreach, recruitment brochures, and adding new life to your recruitment advertising campaigns 2: Becoming an employer of choice: An investment worth considering 3: Direct sourcing: Alternatives and options for proactive candidate outreach 4: Effective telephone screening calls: An incredible time saver for initial contact 5: Identifying candidates who stand out among their peers: Criteria to help you define the best and brightest talent
6: A twist on traditional interviewing questions: The "Career coaching" approach to getting inside candidates' heads and hearts 7: Achievement-anchored and holistic questions: Cutting to the chase 8: Hiring in our own image: Likability equals compatibility 9: The critical importance of reference checks (and scripts to help you maximize each call) 10: Making the offer and closing the deal: Don't flinch at the finish line 11: Effective onboarding to maximize the chances of initial success and create true believers II: Effective leadership and outstanding communication
12: The nature of positive, constructive communication 13: The art of successful communication: Guidelines to help your message soar 14: Human nature: The path of least resistance is avoidance 15: Mediating employee disputes and communication breakdowns: The strategy behind constructive confrontation 16: Bearing bad news: The creative art of give and take 17: Staff meeting tune-ups: Upgrade your group communication to strengthen team performance 18: Leadership SOS: Effective and successful turnaround strategies for failing teams
19: Addressing uncomfortable workplace situations and personal style issues 20: Situational coaching: How do you "Coach someone to normal"? 21: The danger of "Off-the-record" conversations and over-promising confidentiality 22: Special circumstances: From coaching and mentoring to Verbal warnings-communicating with skillful aplomb III: The importance of the written record 23: "Document, document, document:" Heightening awareness of the record you're creating 24: Performance reviews: The 800-pound gorilla in the room
25: Performance reviews: Dealing effectively with incorrectly assigned individual grades
26: Performance reviews: Correcting for grade inflation across your department, division, or company
27: Workplace investigations: Understanding your role and Knowing your limits
28: Workplace investigations: Harassment, discrimination, and a cautionary tale
29: Effectively invoking attorney-client privilege
30: The "E" in Email stands for "Evidence"
31: Progressive discipline: Appropriate documentation for addressing substandard Job performance and attendance issues.
